Help & support
We're here when a truck is down. Most answers are below.
Hold the red PANIC button in the driver app for 3 seconds
It silently alerts your fleet and OverhaulOS, and sends your location while the alarm is open.
Contact OverhaulOS
Your OverhaulOS branch is your contact. The EFT details are on your Wallet page (FNB Namibia).
We read this in office hours. For a truck that is down, use the panic button or your controller — both are faster than a mailbox.
So we can send your message to the right desk, tell us who you are. All three are needed.
Fill in your name, company and department to continue.
What this sends about you
—————————————————————————————————————————————— WHO IS WRITING Name Organisation Department NOT VERIFIED — this sender was not signed in. Every line above is what they typed about themselves and the platform has confirmed none of it. The address this mail came FROM is the only checked fact. ——————————————————————————————————————————————
We cannot check these, so your message says they are unverified. Signing in first proves who you are.
Or write to us directly at support@overhaulos.com
Common questions
How do I report a breakdown?
Drivers report from the OverhaulOS driver app — tap the amber Report breakdown button on the home screen and follow the two steps. Your controller approves it, then a nearby mechanic is dispatched.
How do I fund my company wallet?
Your Accounts desk pays OverhaulOS by EFT, then declares the payment on the Wallet page. Your OverhaulOS branch confirms the transfer has cleared and credits your prepaid balance.
A mechanic's invoice looks wrong — what do I do?
Your Accounts desk or the company owner can dispute an invoice before it is approved. The mechanic's share is frozen while OverhaulOS reviews it, so no disputed money moves until it's resolved.
What happens if we cancel after a mechanic has accepted?
The job is cancelled and the amount held for it goes back to your balance. If your country has a call-out fee, it is charged, because the mechanic has already set off.
Can we get our prepaid balance back?
Yes — your Accounts desk or owner asks from the Wallet page. It cannot be paid while anything is still owed: an invoice you have not approved, one under dispute, a job still running, or unpaid admin fees. Your controller can ask the branch for an override.
How do mechanics get paid?
Every approved invoice credits the mechanic's wallet with 95% of it; OverhaulOS keeps 5%. With bank details on file, the mechanic requests a withdrawal and their OverhaulOS branch pays it by EFT in its payout run.
I forgot my password.
Use the Forgot password link on the sign-in screen — we'll email you a reset link.
A driver or technician forgot their PIN.
Their controller presses Reset access on the driver roster, or their workshop owner does the same for a technician. That gives a new one-time code, and they choose a new PIN.
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