Provider Agreement

Last updated · 21 October 2026

Contents — 18 sections

1.Who this is between
2.Joining, and staying on
3.Your papers, and why work stops without them
4.What you agree to do
5.How work reaches you
6.Cancelling after you have accepted
7.What you are paid, and when
8.Your bank account
9.Tax and your own obligations
10.Your technicians, and subcontracting
11.Equipment, parts and the vehicle
12.Conduct, and what the network depends on
13.Safety, and the panic button
14.Insurance and liability
15.Confidentiality and working off the platform
16.Suspension, disputes and ending this
17.General
18.Changes and governing law

For solo mechanics and workshops

Written from the code, not from intent

Every factual claim in this document was checked against the live database or the function that implements it, not written from what the platform was meant to do. Where the software and the page disagreed, the page was the thing that got changed. Automated checks hold the parts that can rot — the platform fee, the cookie list and the outside services named here are read from the source, so this page cannot quietly go out of date.

1. Who this is between

This agreement is between OverhaulOS and you: a solo mechanic, or the owner of a workshop, accepting recovery work through the platform. It sits alongside the Terms of Service, and where the two deal with the same subject, this agreement governs.

1.1It is not a contract of employment. You are an independent business. You decide which jobs to accept, you carry your own licensing, insurance and tax, and nothing here makes you our employee, agent or partner.
1.2If you run a workshop, you hold this agreement on behalf of your business, and your technicians work for you and not for us.
1.3Words defined in the Terms of Service carry the same meaning here.

2. Joining, and staying on

Acceptance onto the network is at our discretion and is not permanent. It depends on verification, on keeping your papers current, and on the conduct in section 12.

2.1We may decline an application without giving reasons, and we may close a territory or a trade to new applicants.
2.2Your account is yours. It is not transferable, and it may not be worked by anybody we have not verified.
2.3Being accepted gives you access to work offered on the network. It is not a promise of any volume of work, and we do not guarantee that any job will be offered to you.

3. Your papers, and why work stops without them

Before you can accept any job you must upload, and we must approve, every document your role requires.

3.1A solo mechanic: identity document, trade certificate, references, bank confirmation letter, and this agreement signed.
3.2A workshop: business registration, tax clearance, bank confirmation letter, this agreement signed, and public liability cover.
3.3This is enforced by the platform, not by a reminder. If a required document is missing, rejected or expired, the app refuses to let you accept work until it is in order.
3.4You may replace or withdraw a document yourself until it is approved. After approval only we can remove it, with a recorded reason. Keep them current: an expiry takes you off the board the day it happens, not the day somebody notices.

4. What you agree to do

The whole network rests on a short list of things being reliably true of every provider on it.

4.1Accept only work you are competent and equipped to do.
4.2Go where you said you would go, and tell us through the app when you are on the way, when you arrive and when you are finished. Those three marks are what a controller and a waiting driver see.
4.3Do the work to a standard your trade would recognise, and invoice for what you actually did.
4.4If you cannot attend after accepting, say so immediately. A truck is stationary on a road somewhere, and the time between you knowing and us knowing is time in which nobody is coming.

5. How work reaches you

Jobs are offered by distance from the base position you set. For a solo mechanic that is usually home; for a workshop it is the premises. Keep it accurate, because it is the only thing we measure from.

5.1Some work is offered directly to whoever is nearest and available, and the first to accept takes it. Some goes to bidding, where you name a price before the window closes and the fleet chooses.
5.2An offer is not an instruction. You may decline, and declining does not penalise you or push you down a list.
5.3While you are on a job you will not be offered another. A solo mechanic takes one at a time, because a second acceptance is a promise to somebody you cannot keep. The platform refuses the second rather than trusting you to.
5.4Where another provider holds a first-refusal period on a job, you will not see it until that period ends.

6. Cancelling after you have accepted

Acceptance is the moment a fleet stops looking for anyone else, so what happens after it is treated seriously in both directions.

6.1If the fleet cancels after you have accepted, you receive the call-out fee set for that country, less the platform fee.
6.2If you cancel after accepting, no call-out fee is due to you, and the job returns to the board.
6.3Cancelling repeatedly after acceptance, or failing to attend, may lead to suspension under section 16.
6.4Clause 6.3 does not apply where you withdrew for your own safety. See section 13.

7. What you are paid, and when

You invoice against a completed job. Approval is what releases the money.

7.1The fleet's accounts desk or owner approves your invoice, or disputes it first. A controller may approve up to the amount they authorised, and no further.
7.2Once approved, the amount is released from the fleet's prepaid balance into a payout run. OverhaulOS keeps a platform fee of 5% of each settled invoice and you receive the rest.
7.3Payment is by bank transfer to the account named on your bank confirmation letter. No money moves through the app itself.
7.4A payout is prepared by one seat and paid by another, and neither acting alone completes it. That is a control on your money, not a delay for its own sake.
7.5Every movement is written to an append-only ledger that neither you nor we can edit afterwards, so what you were paid and why is always recoverable.

8. Your bank account

We pay the account on your bank confirmation letter and no other. The letter is your bank's own word that the account belongs to you, which is what stops a mistyped or substituted account number from being discovered after the transfer.

8.1If your banking changes, upload a new letter and update your payout account before your next invoice. We will not pay to an account the letter does not support.
8.2We do not pay an account in a name different from the verified business, and we may ask for further evidence before a first payment.
8.3A withdrawal is not paid while anything is outstanding against you: a disputed invoice, or a job still running.

9. Tax and your own obligations

You are an independent business and are responsible for everything that follows from that.

9.1You account for your own income tax, value added tax or its equivalent, and any social contributions, in the country you work in.
9.2Where the law requires us to withhold or report, we will, and we will tell you what we withheld and why.
9.3Amounts in this agreement are stated exclusive of any transaction tax unless the invoice says otherwise.

10. Your technicians, and subcontracting

A workshop works through its people, and the network has to know who they are.

10.1Every technician who attends a job under your account must be registered on the platform under your workshop and verified like anybody else.
10.2You remain responsible to us and to the fleet for work done by your technicians, including their conduct under section 12.
10.3Do not pass a job to a business that is not on the network. A driver at a roadside can only check the person we told them to expect.
10.4Remove a technician from your workshop on the platform on the day they leave your employment.

11. Equipment, parts and the vehicle

What you bring and what you fit are yours to stand behind.

11.1You supply your own tools, your own transport and your own consumables.
11.2Parts you fit must be fit for the purpose and must be invoiced at what they cost you plus any margin you have disclosed. Do not invoice for a part you did not fit.
11.3Any warranty on your workmanship or on a part is between you and the fleet. We record what was invoiced; we do not give the warranty.
11.4Leave the vehicle safe. If you cannot complete a repair, say what state you are leaving it in.

12. Conduct, and what the network depends on

This platform sends strangers to strangers, often at night, often to a woman or a man alone on a road. Everything in this section follows from that.

12.1Carry and present the identity we verified, and expect to be asked for it. Where a photograph is required before you start, provide it.
12.2The driver holds an arrival code and you do not. You cannot see it, and asking a driver to hand it over before you arrive defeats the only check they have that you are who we said you are.
12.3Do not ask for cash on the side, and do not solicit a fleet to work off the platform after we introduced you.
12.4Do not invoice for parts or hours you did not supply.
12.5Treat the driver, the vehicle and the cargo as somebody's livelihood, because they are.

13. Safety, and the panic button

If a situation is unsafe, leave it. No job on this network is worth your safety, and we will not hold a withdrawal for that reason against you. Tell us what happened.

13.1Drivers carry a panic button that reaches their fleet, our branch managers and head office, and, where a branch has connected one, an external response provider.
13.2You are not an emergency responder and nothing here asks you to intervene in one.
13.3Report a dangerous location, a hostile situation or an unroadworthy vehicle through the app, so the next provider sent there knows what you knew.

14. Insurance and liability

You carry your own insurance appropriate to your trade; a workshop must hold public liability cover and keep it current with us. You are responsible for the work you do and for any damage caused by it.

14.1OverhaulOS is the platform, not the repairer. We coordinate, verify and settle. We do not perform repairs or towing.
14.2To the extent permitted by the law that applies to you, we are not liable to you for indirect or consequential loss, including loss of profit or missed work.
14.3Where we are liable to you, our total liability in any twelve-month period is limited to the platform fees we retained from you in that period. Nothing limits liability that cannot be limited by law.
14.4You will indemnify us against a third-party claim arising from work you or your technicians carried out.

15. Confidentiality and working off the platform

What you learn through the network about fleets, prices and other providers is commercially sensitive, and the network only works if an introduction is not a free sample.

15.1Do not disclose a fleet's pricing, bid amounts, vehicle details or contact information outside your own business, except where the law requires it.
15.2Do not use the platform to build a list, and do not approach a fleet you met here to take the same work outside it. Clause 12.3 is the same rule from the other side.
15.3This clause continues for twelve months after your account closes.

16. Suspension, disputes and ending this

We may suspend your account where this agreement is breached, where verification turns out to be false, or while a dispute is being settled, and we may withhold a disputed amount until it is.

16.1Where circumstances allow, we tell you first and give you a chance to put it right.
16.2OverhaulOS arbitrates disputes between you and a fleet, and its ruling on release, refund or clawback is final within the platform. It does not remove any right you have to go elsewhere.
16.3You may stop taking work at any time. Finish what you have accepted, invoice it, and tell us.
16.4Ending this agreement does not cancel money owed in either direction, and does not remove your entries from the ledger.

17. General

The ordinary machinery, which rarely matters until it does.

17.1Notices. We give notice through the app and, where we hold one, by email. You give notice to the address on our support page.
17.2Assignment. You may not transfer this agreement. We may transfer it to a company that takes over the business, on notice to you.
17.3Severability and waiver. If a clause is unenforceable the rest stands, and not enforcing a right immediately does not lose it.
17.4Survival. Sections 7.5, 9, 14, 15 and 16.4 continue after this agreement ends.

18. Changes and governing law

If we change this agreement in a way that matters we will tell you in the app and ask you to accept the new version. We will not change what you agreed to by editing this page quietly. The version you accepted, the date and the language you read it in are recorded, and you can see them on your own settings page.

18.1OverhaulOS is established in the Republic of Namibia, so this agreement is governed by Namibian law and the Namibian courts have jurisdiction.
18.2Where the law of the country you work in gives you protections that cannot be contracted out of, they apply to you, and you may bring a claim in your own courts wherever it allows it.
18.3Before going to court, raise the matter with us through the support page and give us thirty days to answer.

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