Platform & Service Rules

Last updated · 21 October 2026

Contents — 12 sections

1.What these rules are
2.Your account is yours alone
3.Honest reporting, honest invoicing
4.Identity, and the arrival code
5.Photographs and evidence
6.Work booked here stays here
7.The stranded-truck override is not credit
8.The panic button
9.Messages and conduct
10.Other people's information
11.Documents and verification
12.When a rule is broken

Written from the code, not from intent

Every factual claim in this document was checked against the live database or the function that implements it, not written from what the platform was meant to do. Where the software and the page disagreed, the page was the thing that got changed. Automated checks hold the parts that can rot — the platform fee, the cookie list and the outside services named here are read from the source, so this page cannot quietly go out of date.

1. What these rules are

These rules apply to everyone on OverhaulOS: drivers, mechanics, technicians, workshop owners, controllers, accounts staff and fleet owners. They are short because they are not a wish list.

1.1Each one exists because breaking it costs somebody something real, and most of them are enforced by the platform rather than by goodwill.
1.2Breaking them can get an account suspended, work withheld, or money held back until a dispute is settled.
1.3They sit under the Terms of Service and the Provider Agreement, and add to them rather than replacing anything.

2. Your account is yours alone

Do not share your password, your six-digit PIN or your recovery codes, and do not sign in as somebody else: not for a colleague who is busy, not for a driver who forgot theirs.

2.1Every action on this platform is recorded under the account that took it, including approvals made by our own staff on a company's behalf. An action taken under your name is yours to explain.
2.2If you think somebody else has your credentials, change them and tell your branch the same day.
2.3We never send a sign-in code by text message. A message claiming to carry one did not come from us.
2.4Leaving a job means losing the seat. An owner removes a person from their company or workshop on the day they leave.

3. Honest reporting, honest invoicing

Report a breakdown that happened, for a truck that is actually stopped. Do not log one to test, to reserve a mechanic, or to move money.

3.1Invoice for the parts you fitted and the hours you worked.
3.2An invoice above the amount a controller authorised is allowed, because things are worse than they looked more often than not — but it must carry a reason, and the platform will refuse one without it.
3.3A total of ten times the authorised figure is refused outright. That is a misplaced zero, not a repair.
3.4Do not split one job across two invoices to stay under a ceiling.

4. Identity, and the arrival code

Carry the identity we verified and expect to be asked for it.

4.1The driver holds an arrival code and the mechanic cannot see it. That is deliberate: it is the only check a person alone on a road has that the vehicle pulling up is the one we sent.
4.2Do not ask a driver to read it out before you arrive. Drivers: do not give it to anybody who asks for it early, however plausible the reason sounds.
4.3Where a photograph is required before work starts, provide it.

5. Photographs and evidence

A photograph on this platform is evidence that a job happened and was done. It is read later by somebody who was not there.

5.1Photograph the vehicle and the work, at the place the work was done, on the day it was done.
5.2Do not reuse a photograph from another job, and do not submit a picture of a screen showing one.
5.3Do not photograph a person without asking, and do not include a bystander, a document or a licence plate that has nothing to do with the job.

6. Work booked here stays here

Do not ask for or accept cash on the side for work this platform dispatched, and do not use an introduction made here to take a fleet off the platform afterwards.

6.1This is not about possessiveness. The prepaid balance, the hold, the invoice, the dispute route and the ledger are what protect both sides of a job, and a handshake in a layby protects neither.
6.2If a fleet and a provider want a direct commercial relationship, that is their business. It just is not this one.

7. The stranded-truck override is not credit

When a balance will not cover a recovery, a branch manager may grant an override so that nobody is left on a roadside overnight.

7.1An override is worth exactly one job and the amount is still owed.
7.2Asking for one repeatedly, or planning around it, is using an emergency measure as a line of credit. It will be refused, which means it will be refused on the day it is genuinely needed.

8. The panic button

The panic button is for danger to a person. It always works, and it is never blocked by an empty balance, money owed or a suspended account.

8.1Raising an alarm you know to be false wastes the time of people who may be needed elsewhere, and may be reported to the authorities.
8.2Answer a welfare check if you receive one. An unanswered check escalates, and escalation moves real people.
8.3It is not a way to get a job dispatched faster. Use it for danger and nothing else.

9. Messages and conduct

Be civil. Everyone here is somebody at work, often at night, often tired. Threats, harassment and abuse end an account.

9.1A message can be withdrawn but never edited, and the withdrawal is itself recorded, so what was said stays answerable.
9.2Do not use job threads to advertise or to solicit.
9.3Do not share somebody's personal details with people who have no part in that job.
9.4If a message crosses a line, report it rather than answering it in kind. A report reaches a person, not a filter.

10. Other people's information

Working here means seeing details about people who did not choose to show them to you: a driver's number, a fleet's prices, another provider's bid.

10.1Use what you see for the job it belongs to, and nothing else.
10.2Do not copy contact lists, export data you do not need, or keep a record of a fleet's pricing after the job ends.
10.3Do not photograph or screenshot somebody's identity document.

11. Documents and verification

The network only works if the papers behind a name are real and current.

11.1Upload your own documents, not somebody else's, and not a document you know to be expired.
11.2Replace a document before it expires rather than after. An expiry stops work on the day it happens.
11.3A document that turns out to be false ends an account, and we may report it.

12. When a rule is broken

Depending on what happened we may ask for an explanation, withhold a disputed amount until it is settled, suspend an account, or remove it from the network.

12.1A suspension stops work. It does not erase the ledger, and it does not cancel money owed in either direction.
12.2Suspension never disables the panic button.
12.3Where circumstances allow, we ask before we act, because most breaches are a misunderstanding and the explanation is usually short.
12.4If you think a decision was wrong, say so to your branch. Nothing here removes a right you have to go elsewhere.

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